Maintaining the ability to serve quickly, keep channels open for follow up and demonstrate that you care.
In the Ready Content you can define your canned messages, URLs and documents which can be used by your operators in their chats with one click instead of typing a whole sentence. But if the data is not organized it has no value. You have to possibility to organize your ready content in Departments and Topics, so that the operators don't get lost in the labyrinth of information.
Ready content consists of one/more sentences with greeting lines, certain answers, questions or other content that the operators use often while talking to visitors. This will help you to improve response time and provide high quality service.
Often visitors get lost on your website and can not find the information they need. Instead of losing time in explaining on which page the information is placed, the operator can send him the URL of the page with just one click.
During the chat session, you can also use the uploaded files, to send additional documented information such as brochures, tutorials, case studies in .doc, .pdf etc format and support your ongoing marketing campaigns through your website.
All the messages received offline while live chat is not available (during the period of unavailable operators to answer the questions of the website visitors) or data for customers that filled contact card and are asking for some service, are stored in one place.
This feature will help you to receive and manage your client inquiries from one place and mantain high level of quality e-mail customer service for your visitors in addition to live chat support.