1. Do I need to process payment every month and on which date?
You can pay per month or set your payment as recurring to ensure you don’t forget and leave your site without service.
2. Why is payment by number of operators and sites the best method?
We believe in providing the best value for money possible. This means that we do not hold any functionality ‘hostage’ as do many of our competitors; you simply pay for how intensively you require the service. The more sites, operators and visitors there are in a chat system increases our hardware requirements to keep the service optimal; we use a direct cost for cost plan as we believe that is the fairest way to do it.
3. Do I have a money back guarantee?
We provide 99.99 % uptime guarantee Active Reception. We strongly promote the functionality of Active Reception and provide reimburse if our server goes down for any more than five minutes in a given month. Periodical maintenance on our server does not constitute down time but will be carried out with notification and during the hours of lightest traffic to cause the least inconvenience to our clients.