Case Studies

The Companies Tell you the Story, is the new ActiveReception Project that aims at transmitting AR usage experience from users to other users. The stories entail different periods of the implementation of live chat software in a variety of industries and sectors and, organization types. The objective is to provide you with an idea of the process, the departments where it is most utilized, as well as the challenges and turning points companies face.

If you want to tell your story, please contact our team.

Enjoy reading!

	Active Reception Story told by: Client:                   Mobitel EAD Bulgaria Industry:               Telecom Period of usage:  Starting from Feb 2009 Told by:                 Liubomir Mihailov                                Head of Operations Support & Development Department                                Customer Service Division
	How we keep the Num.1 position in customer care This case study is about a real estate agency, managing the largest national property portal in Macedonia. The case study is a nice example of successful implementation and process streamlining towards more effective and efficient online practices. Enjoy reading!