ActiveReception applicability in practical domains of support
ActiveReception can be applied in various types of information provision activities and customer support. We advise you to read more for the domains of applicability in your website support procesess to get an idea.
Support for software products
If you sell a software product, or, if your clients are using your online application, be there for them in one click! Put a button for support on your software product and be there for a little bit training, questions and usage ideas for your clients. Deflect expensive and resource-intensive phone calls or ticket management processes.
Technical support
For hosting companies, ISPs, software sellers and resellers the best way to conduct their customer support is online, doing: troubleshooting (sending links / documents), software problems (solving it right away), computer hardware problems inside their warranty period, or charging for it afterwards.
Subscription support
If your website includes a subscription part, where only paid clients enter, be there for them to help them get their value for money. Help them find info on your site or locate a document they want to download.
Online consultancy support
Do you earn from providing consultancy services in a specific area? Why not move your business online? Put a price on consultancy per minute and enjoy the comfort of serving clients from home. Provide your consultancy into a SSL secure chat window, giving people their privacy, while providing your services.
Event support
Do you have an event organized for your clients / partners? Place the event info online, send the web address to your prospects and just be there within a click to accept chats for: participation applying, more info requests, clarifications, send event brochures etc. You don’t have to run to answer the phone, repeat the same info over and over or receive contact information letter by letter. Live chat will take care you use your ready answers again and again within a click and receive contact info digitally.
Post-Sales Support for products
Do people call you up to ask you something about a product they purchased from you? Use live chat to answer questions instantly, using predefined ready answers, send usage brochures to your clients, or even send links to videos of usage / blog entries etc. With today’s increasing use of social networking, blogging, online forums and similar collaboration tools, you can also send them links to discussions on the product topics, reviews, client usage stories etc.
Tourist offers, accomodation
Provide additional info after making the arrangements. Be online for any additional info your clients need: address / time / travel schedules / brochures from destinations / facilities ... whatever is needed. Instead of repeating everything a hundred times over the phone, be effective online. One click to send the schedule, one click to send pre-defined answers to common questions. Serve clients online, right where they are searching for the info.
Cross sell and up-sell
During the customer support process, you can use the timing to cross-sell and up-sell some other complimentary services or products. While being able to answer all their questions and adhere to their requirements, you can use the opportunity to sell similar or complimentary products, making your customer support department a revenue generator.
