New level of online customer support
Your operators can offer chat support on the website, without interupting their work as a call support operator; because AR enables the operators the flexibility they require.
The software functions just like any phone support call center software. There would be rules for initiating chats and doing actions (present different chat button, send chat invitation) upon a certain targeted visitor, that you as a managers set. All your operators do is accept and chat with visitors.
No matter what type of call center are you in, the inbound / outbound calls can be replaced with online chats. In simple words, you have another division of your call center, but online, which is able to receive and initiate chats, right from the websites. It is cheaper for your company and easier for the client to get the information. The interesting part of this is that you can serve several visitors (clients, leads or other) at one time, having the multiple chat functionality.
Your support is faster and, at the same time more quality. How?
By using the ready content (messages, URLs and documents) that you have previously put in Active Reception as ready answers, you are far more effective in your communication, using just one click to answer a common question, complain, or even guide people through the sales process you set previously, all that simultaneously with several online visitors.
Online chat support is ideal for:
- Customer Relationship: website navigation, event registration and other services, polling and opinion services, pre, post sales enquiry processing
- Help Desk Management: trouble shooting, complaint registration and technical Support
- Business Acquisition Services: prospecting, campaign management, lead generation and fulfillment
- And much, much more!
