Live web support to real estate industry

Better business makes sense...

Online prospecting and customer service is a vastly underdeveloped area of most real estate companies. In this rapidly changing world that has a generation of decision makers living on Facebook, email and sms, businesses must employ strategies that keep them relevant to this new consumer dynamic.

Live Website Chat Technology allows you, your staff or your call centre personnel to professionally serve your website visitors needs in real time and actively prospect for sales leads. ActiveReception gives you the ability to build personal relationships through your website whilst having the powerful tools for qualifying, blueprinting and gathering client data at your fingertips, in the same way you would if they were sat in your office.

Deploying ActiveReceptionʼs pro-active chat on certain areas of your site will create a new avenue to reach customers and increase online sales. ActiveReception is a permission based application which gives the customers the option of accepting or declining the invitations.

Studies by Forrester Research indicate that almost 20% of visitors accept an invitation to chat and the ensuing conversion rate is 6 times greater than with self service.

To get some insight into the benefits and applicability, please read the next page.

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