.gif)
Become an Active tourist agent!
ActiveReception allows travel agents to combine their knowledge and experience with exceptional customer service to make friendly, personable contact with each and every visitor to their website. No matter what the profile, with today's traveller, the majority of their travel plans begin with initial on-line research. By being the first to greet them in their decision making process you are most likely to take them off the market and earn their business.
By engaging website visitors proactively and perhaps sending brochures through the “Push Documents” functionality, you are first in line to provide the service.
And, being a service industry, how could you afford to miss out on providing the ultimate in online customer service?
In the final analysis, you can change your website from being a billboard or a self-service booking terminal to a full service extension of your physical office space.
Some of the key features that would be of benefit are:
- Real time chat;
- Push Documents, messages and URL;
- Multiple chat; and
- Redirect chat.
More about these features and their applicability on the next page.
