Proactive Chat

This feature can help you increase the number of leads and boost your company image by showing your visitors you value them and that they are on your site and willing to help them in every way - just as though they had walked into your shop or office; its your Online Help Desk.

 Multiple Chat Capability

The ActiveReception's tabbed operator console allows you to easily chat to multiple visitors at the same time.

Capitalize on your subscription by using the minimum amount of operators without compromising your service or losing any sales.

Preview of visitor's text

This feature will allow the operator to view what the visitor types before he sends the message as it is being typed.

Sometimes you may see when the visitor hesitates during typing over a certain price, product or service, and this information can help the operator to lead visitor's purchase decision to the end.

Chat Transcripts / Records

All Chat sessions are recorded automatically including the data about the visitor. You can extract the e-mail addresses the clients left and export a database of follow up e-mails.

This options is very useful, releasing the operator with the burden of getting notes while chatting. All the information send in the chat can be later reviewed or checked for validity.

Redirect Chat

Allows you to transfer a chat to another operator, containing all the content from the previous chat.

A powerful feature that ensures you can have specialist support personnel dealing with specialist questions. For example, if the visitor is wanting to discuss the technical features of a certain product, the operator with relevant experience can take on the visitor and answer the questions.

Leave Offline Message

A feedback form that can be sent to a specific department is available in case your operators aren't online.

Maximize every possible opportunity for contact with visitors by using this feature even when operators are offline -it also saves you having to create such feedback pages for your website.

Sound and visual alerts

This feature not only allows the operators to handle multiple chats and multi-website support effectively and with minimum delay in providing customer service, but means that alternative non-related tasks can be carried out without risk of missing incoming visitors or chats.

Block IP

This feature will allow you to protect your operators from visitors who will interrupt their work or who are known time wasters. An additional benefit is that the visitors are not aware that they have been blocked.

Operator to Operator Chat

This feature is excellent for training and supervising scenarios and practically useful for allowing operators to share their knowledge amongst each other thus providing the best and most relevant information to visitors every time, no matter which operator they chat to. This feature is also particularly useful as a fully audited and monitored internal communication network for companies with a large amount of sales and support related employees or companies with multiple locations or sales/high street sites.