Live Chat Support
Add another channel for your customers to reach you.
Improve your customers satisfaction and increase the efficiency of your staff.
With ActiveReception your visitors are just one click away from you. With the information overload on the internet, more and more people are struggling to find the real answer to their questions. Do you feel that providing the answer or solving the problem faster and more accurately, will increase customers satisfaction and strengthened the customer relationship?
From the feedback we've got from our clients they say that their Customer Satisfaction Rating is 90%, that means 90% of the customers you used ActiveRecetpion to chat with them are Very Satisfied with the interaction.
ActiveReception provides you with the ability to connect your web site visitors with one of your customer service representative with just one click of a button. As the visitors opens your web site, and looks around he notices a shiny button, that says live help now. In his mind that means instead of searching and wasting time, ask the operator, solve the problem and get back to the busy schedule. Another one might do the search and if he doesn’t finds the answer what do you do? Allow him to leave your web site and never come back , or send him a chat invitation and offer your assistance?
The more options you give customers to contact you the easier it would be for them to do that. Some people prefer using the phone, others email, and some want to take advantage of the new possibilities that live chat offers. With live chat your operators can chat with several customers in the same time, which means to you increased efficiency of your staff and lower cost per interaction.
How about providing real-time, efficient and cost-effective online support?
Active Reception can be added as another support channel which will complement the existing e-mail and phone support and offer pre-sale and post-sale online customer support; in real time; as clients require it.
