1. How will I benefit from ActiveReception?
Active Reception helps your customer service exceed the expectations of your website visitors without the need to make costly changes and extravagant plans to your existing business. – A simple operator console accessed through your web browser is all you need to proactively increase your sales and simultaneously decrease your support costs.
2. How is Active Reception better than other chat systems?
Active Reception has been developed by specialists in support and ecommerce with a view to giving you all the functionality you need in one fantastically simple and user-friendly operator console. We have one easy to follow plan that gives you the maximum functionality all the time – there are no ‘hostage’ functions that require you to upgrade to a more expensive package. You pay for Seats & Sites. Please see our features and benefits chart to see all the powerful functionality packed into Active Reception.
3. Do customers really buy more if they chat with a live operator?
Many consultancies and marketing companies have conducted research in this area and have conclusively determined that consumers are ready and willing to spend more money if they can chat with an operator prior to or during a transaction. In fact to date, businesses offering a real time communication facility have reported an average increase in sales by 18% as their research has discovered that customers are 3 times more likely to purchase once they have engaged in conversation with a representative!
4. Can I have a trial version?
To help you make an informed decision we gladly offer you a 30day free trial of ActiveReception. After this period you will be able to decide how many operators you and easily continue using the application without interruption of service. Get the free trial >>
5. How much time is required to implement ActiveReception?
It takes only a matter of minutes to start ActiveReception on your website. Once you have pasted the code snippets onto your web page(s) you simply login, follow the simple configuration guide and you’re in business!
6. What kind of documentation do you provide?
We equip you with instructions for start using Active Reception and Help menu where you can find answers about any part of the application.
7. Can I use ActiveReception on multiple domains?
Of course! ActiveReception is sold on a Site & Seats basis allowing you to add as many sites to your subscription as you like without limitation.
8. What kind of functionality guarantee do you provide?
We are the only company that guarantees you 99.99% uptime. If our server is not in service for any more than 5 minutes in any given month then we will refund you! This does not include scheduled periodical maintenance which will be performed during off peak hours for minimal interruption to service.
9. What kind of hardware and software do I need to be able to use ActiveReception?
Other than a PC with Internet Access and a browser you don’t need anything extra. There is nothing to install and all the application upgrades are performed by our engineers for free, which is another benefit you will get.
10. Do our web site visitors require any special applications?
ActiveReception has been developed to run in any web browser and any operating system. Best performance is achieved through Mozilla Firefox or Internet Explorer. Java Applets are not required to run on the visitors computer. Active Reception functions on a simple Java script. These days almost every browse is Java script enabled.
11. Can I transfer the chats from operator to operator?
Yes, in a couple of clicks you can have your customer chatting to a fellow operator in the blink of an eye.
12. Can I push web pages to visitors with ActiveReception?
Sure. It is very easy to show the customer on which page to find the information he needs. A new window with the pushed webpage will open on the visitors monitor.
13. How many clients at once can one operator deal with?
The number of clients the operator can chat with is unlimited but there are human limitations which will determine how busy one single operator can get. If you have 5 fast paced chats it may keep your operator busier than in a situation where 15 customers are chatting but with infrequent questions. It is possible to choose to restrict the number of chats each operator can simultaneously manage.
14. What are common responses or, ‘Canned Messages’?
Common responses are predefined answers to some repetitious questions or phrases, such as, “Good morning, may I help you?”
15. Can I define my own Canned Messages?
Yes. Through the very simple to use operator console you can navigate to the canned messages configuration page and set up as many messages as you like; even organize them by department or keep them private for use only between operators.
16. Can we still receive messages if we’re offline?
Yes, when your all operators are logged-out, your web site visitors will see off-line status graphic. The visitor can click on this and ‘Leave a message’.