Welcome to the Quick Tour
Welcome to the quick tour page for Active Reception. Here you can view screenshots and read more about the features incorporated.
3 Groups of Features
Active Reception is a complete application that not only enables interaction with online customers, but also provides reports and incorporates a knowledge base.
Interaction Features
The user-friendly interaction console ensures efficiency in your work, putting everything you need in one place.
Monitoring
Using this feature, you can now see each visitor arriving on your website and follow their footsteps when they move around it.
Visitor details
You are one click away from seeing all the details connected to a certain visitor on your website. See their location, number of visits, time spent on the website etc…
Interaction with visitors
You can initiate conversations in just one click with any visitor and handle multiple ones efficiently, utilizing the visual and sound alerts.
Advanced features
Besides the interaction functionalities, Active Reception incorporates virtual answering machine, as well as automatic reports.
Ready Content
Utilizing the pre-defined answers, URLs and documents, your interaction becomes very efficient, at the same time providing high-end support to your customers.
Define ready content
Utilize the functionality of the “Ready Content” section to create your easy-to handle company knowledge base.
Answering Machine
Receive support tickets 24/7 through the “Leave a message” functionality. The replying process is streamlined and you have it all in one place.
Website traffic reports
With the ability to get real-time automatic reports from your website traffic and user footprints, you are fully equipped to improve your website’s efficiency.
Various refine report filters
You can easily get the report you need, refining it by a variety of criteria, getting real-time reports.
Comparing reports
View comparison charts from performance of different websites you are supporting in any time, by any defined criteria.
Chat transcripts
Find any of your previous conversations by browsing the chat transcripts easily utilizing the filters for website, time and keyword.
