Having prewritten messages to your most common questions "ready to send" cuts down on typing time and maximises operator efficiency thus improving your response time in front of your visitor and achieving the full work potential of operators. These options will highly enhance the customer chat experience while easing your search for your client’s answers.

Offer support through your live chat software even when there are no online operators. With offline messaging you get e-mail support in addition to your live chat support and you can manage the inquiries through ActiveReception’s - Answering machine.

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ActiveReception comes with a built in web analytics system. The AR Reports section contains numerous self-generated reports, which can help you to view, control and analyze your website efficiency. These reports will help you to measure your success and to see how well the live chat support is being utilized.

All chat transcripts are saved in one place, so managers can monitor and analyze operator performance.

 

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