Measure your website traffic and see how you are performing. Do your visitors find your website interesting and useful? Do your website meet yours and your visitors' expectations?
View how many hits your web site is receiving by hour, day, week, month, and year; see how long your visitors stay on your website and these numbers will help you find the answers to these questions.
See how many of your chats converted visitors into buyers. Measure the success of your operators’ selling skills through the number of chats which closed with a sale deal.
You don’t have to worry if you forgot what the customer X told you during the chat.
All chat transcripts are saved and available in the Chat reports part, so you can search and find any chat you had, at any time.
Use compare reports features to compare results from two periods or between two websites to see if you improved during that period.
Analyze trends, set future goals and plan your future actions upon these figures from your past performance, and improve your efficiency and effectiveness.